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Agenix Ai Support Policy

Refund & Cancellation Policy

This page explains how cancellations are handled, when a refund may be approved, how long processing takes, and the best way to contact support for a fast, documented resolution.

Last Updated: 14 February 2026

Plain-language terms Defined processing windows Direct support escalation path

Policy Details

Clear rules designed to reduce confusion and support fair outcomes

The points below summarize how Agenix Ai handles service scope, cancellation, eligibility checks, and refund processing. These terms are applied consistently to all customers to ensure transparent support.

Service Nature & Scope

Agenix Ai provides digital services and implementation work. Deliverables may include strategy, setup, optimization, automation, and support tasks.

  • Scope is defined by your accepted proposal, onboarding notes, and approved revisions.
  • Progress milestones, approvals, and delivery checkpoints are treated as service consumption.
  • Results may vary based on client response time, third-party dependencies, and campaign variables.
  • If you need changes outside approved scope, support can share a revised estimate before work starts.

Cancellation Requests

To cancel a service, send a written request from your registered contact channel so our team can verify account ownership and prevent unauthorized changes.

  • Share your full name, service reference, and reason for cancellation.
  • Cancellation is effective from the date support confirms receipt and verification.
  • Work already executed up to confirmation time may remain billable as per agreed scope.
  • For recurring retainers, send cancellation before the next billing cycle starts to avoid rollover charges.

Refund Eligibility

Refunds are evaluated case-by-case after checking service stage, delivered work, and documented communication history.

  • You may be eligible when a cancellation request is raised before substantial implementation begins.
  • Partial refunds may be considered if only a portion of approved deliverables has been executed.
  • Any approved refund amount excludes platform fees, taxes, or unavoidable third-party charges already incurred.
  • Final decisions are communicated in writing with a concise reason summary for transparency.

Non-Refundable Cases

Certain situations are generally not eligible for refunds because service value has already been delivered or costs are irreversible.

  • Completed milestones that were reviewed and accepted by the client.
  • Delays caused by missing approvals, unshared access, or paused communication from client side.
  • Work impacted by third-party policy changes outside Agenix Ai control.
  • One-time setup/configuration tasks after successful execution and handover.
  • Charges already paid to external services such as ad networks, hosting, or software tools.
  • Requests made after a significantly delayed reporting window without prior issue documentation.

Processing Timeline

Once a request is received and verified, Agenix Ai follows the timeline below. Timelines are business-day estimates and may vary slightly when additional documents are required.

Acknowledgement

Within 1 business day

Support confirms receipt and logs the request with a reference ID.

Eligibility Review

3 to 5 business days

Team reviews scope status, milestones, and communication records.

Approved Refund Transfer

5 to 10 business days

Amount is processed to the original payment route, subject to banking network speed.

If a refund is not approved, support shares the reason with next-step options, including service credit discussion or scope-adjustment support where applicable.

Official Business Contact

Reach Agenix Ai support directly

For cancellation or refund concerns, contact us from your registered details. This helps us verify requests quickly and avoid delays.

Brand name

Agenix Ai

Email

support@agenix.in

Mobile Number

9870353556

Address

Pitampura Delhi

Resolution Guidance

What to include for a faster support response

Submitting complete information in your first message helps us review and resolve your request without unnecessary back-and-forth.

  1. Mention the service and payment date

    Add plan/package name, invoice reference, and payment date to speed up validation.

  2. Describe the issue in plain terms

    Share what was expected, what happened, and any key dates so support can reproduce context quickly.

  3. Attach relevant proof

    Include screenshots, messages, or milestone records if available. This shortens the review cycle.

Expected first response

Within 1 business day

Escalation window

3 business days after initial review

If you do not receive a response within the expected window, reply on the same thread with the subject line “Escalation Request” and include your original reference so the case can be prioritized.